FAQ

1. How long does it take for the product to arrive?

-It takes from 7-14 days to arrive.

2.Can I track my order?

-Yes, you can track your order here: https://giftial.com/apps/trackingmore

3.Do you ship internationally?

-Yes we DO ship internationally, but it might take longer for the product to arrive depending on your location.

4. What if I provided the wrong shipping address?

Please contact us immediately by sending an email at giftialgifts.com and provide us with the correct address. We will check whether we can change it for you.

If your order was already shipped out, we are really sorry, but we will not be able to change it for you or send you another product without charging a fee.

In this case, you may need to contact your local post office with the tracking number on its arrival in your country. Some postal services may be able to redirect the package to the correct address.

5. Why won't my payment go through?

-The two most common issues with credit card payments stem from insufficient funds, or restrictions placed on the card by the bank for online puchases.

For the latter, please contact your bank to lift the restrictions.

Alternatively, you can attempt to make payment via Paypal. Please use Paypal Express Checkout if you do not own a Paypal account.

6. My product was the wrong size of color. What do I do?

-If you ordered the wrong size or color for yourself, we typically offer two options to customers:

1) You may return the item to us for a full refund. Please refer to our Returns Policy.

2) Contact us with your issue, and we will be happy to resend or reship the new size or color product at cost + shipping. There will be no need to return the original item. 

As we work with different workshops and craftsmen around the world, please note that depending on the situation and our partners' policies, we may have to offer different options to resolve the issue. 

7. I received a damaged/defective item, what do I do?

-We always try to provide the best quality products to customers. However, there are many factors that affect negatively affect the quality of the item. For example, how the package is handled by the postal services.

If you receive a damaged or defective item, please send us a photo of the defect and we will resend or refund the item depending on the situation.

If more than 30 days have passed since the item was marked delivered, and there is no evidence that the defect was caused by manufacturing or shipping, we cannot process any resends or refunds.